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RETURN & REFUNDS
Can I return my order?
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We offer a 14-day return policy for products. The item must be in its original packaging and in new, unused condition.
How do I return my order?
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We offer a 14-day return policy for products. The item must be in its original packaging and in new, unused condition.How do I return my order?To initiate a return, please use the link below to register your return. After you've registered your return, we'll send you an email with the necessary instructions and our address details.
Make a return
* You will be responsible for the shipping costs associated with returning the item to us.
Does it cost to return items?
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You will be responsible for the shipping costs associated with returning the item to us.
Who is responsible for the return or exchange shipping costs?
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The return shipping costs will be handled by you as long as there have been no damages during shipping, or if some of the products sent do not correspond to those you purchased.
Can i Exchange my my item?
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If you'd like to exchange your item for another product, please contact us to make arrangements. You will be responsible for any difference in price and for the shipping costs associated with the exchange.
What do if a received damaged or defective Items?
If your item is damaged or defective, please contact us immediately so we can make it right. We may ask for photos of the damaged or defective item before issuing a refund or exchange.
What happens if I do not collect my parcel?
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If you fail to collect your package and it is returned to us, we will charge a fee of $20 to cover shipping, handling, and restocking of the products.
* We reserve the right to refuse any returns that do not meet our refund and return policy guidelines. If you have any questions about our refund and return policy, please contact us for more information.